Refund and Returns Policy

Refund and Return Policy for Auto Lights and Accessories

Last updated: 10/03/2024

At TVPLTTE.com, we are committed to ensuring your satisfaction with every purchase. Please review our Refund and Return Policy for auto lights and other accessories below. By purchasing from our Site, you agree to these terms.

1. Returns and Exchanges

We offer returns and exchanges for most auto lights and accessories within [insert duration, e.g., 30 days] of the purchase date. To be eligible for a return, the item must meet the following conditions:

The product must be unused, in the original condition, and in its original packaging.
It must include all parts, accessories, and documentation (e.g., manuals).
You must have a receipt or proof of purchase.

Certain items cannot be returned, including:

Custom or personalized auto parts
Electrical components that have been installed or connected to a power source
Items marked as “final sale” or “non-returnable”

To initiate a return or exchange, please contact us at contact@tvpltte.com with your order details.

2. Refund Process

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund:

If approved, we will process the refund to your original method of payment within [insert time, e.g., 7-10 business days].
If the item is damaged, missing components, or does not meet the return eligibility criteria, we reserve the right to refuse the refund or charge a restocking fee of up to [insert percentage, e.g., 15%].

Shipping fees are non-refundable unless the return is due to our error (e.g., incorrect or defective item shipped).

3. Exchanges for Damaged or Defective Items

If your auto lights or accessories arrive damaged or defective, please contact us immediately at contact@tvpltte.com with details and photos of the issue. We will provide instructions for the exchange process. You may be eligible for a replacement or a full refund, depending on the situation.

4. Return Shipping

You are responsible for covering the return shipping costs unless the return is due to a defect or an error on our part. If the return is due to an error by TVPLTTE.com (e.g., incorrect or faulty product), we will cover the return shipping fees.

Please use a trackable shipping service or purchase shipping insurance, especially for items over [insert value, e.g., $75]. We cannot guarantee that we will receive your returned item without tracking.

5. Installation and Warranty

We do not accept returns or offer refunds for auto lights or accessories that have been damaged due to improper installation. Please ensure that installation is carried out by a qualified professional.

Some products may come with a manufacturer’s warranty. Please review the warranty information included with your purchase for details on how to handle warranty claims.

6. Non-Returnable Items

The following items cannot be returned:

Custom or special-order items
Opened electrical components, such as bulbs or wiring harnesses
Items marked as non-returnable on the product page or at the time of purchase

7. Contact Us

If you have any questions about our refund or return policies for auto lights and other accessories, please contact us:

TVPLTTE.com
Email: contact@tvpltte.com